Enterprises and financial institutions in India are moving beyond simply adding artificial intelligence and are instead redesigning core operations around data-driven insight and autonomous service, Newgen Software senior vice president and head business for India and South Asia Sunil Pandita said.
“As we move into 2026, enterprises and financial institutions are experiencing a fundamental transformation, not just adding AI, but reimagining how they operate,” Pandita said.
Pandita said content platforms are increasingly being used to unify fragmented information across organisations, turning dispersed documents and records into “genuine insights” that can support faster decisions. He added that agentic AI, which can take actions autonomously within set guardrails, is enabling instant service at scale, particularly in customer-facing workflows and back-office operations.
The shift is significant for India, where banks and financial services providers are under pressure to serve large customer bases, improve turnaround times and extend access to underserved segments while keeping costs under control.
Newgen, which provides software used for digital process automation and content management, said these technologies are helping institutions deliver real-time intelligence across millions of transactions and service interactions.
AI could add $1.7 trillion to India’s economy by 2035
Pandita pointed to projections that AI could add $1.7 trillion to India’s economy by 2035, arguing that the opportunity will favour organisations that treat AI as an operating layer rather than a bolt-on tool.
“These technologies are enabling unprecedented scale, delivering real-time intelligence across millions of operations while bridging access gaps and democratising financial services,” he said. “This is more than just automation; it’s an orchestration of progress.”
He said enterprises are not merely upgrading legacy systems but rebuilding for a “frictionless, inclusive and AI-first nation”, with platforms that can connect data, apply intelligence and execute decisions quickly.
Separately, Pandita said Newgen’s priorities for 2026 include expanding global opportunities, embedding AI-driven learning across career journeys and strengthening workplace initiatives focused on growth and inclusion.
“At Newgen, we don’t just prepare for the future, we make it,” he said.
