Key Points
- Pendency rose from 1,65,930 in November 2025 to 2,11,701 by April 2026
- Uttar Pradesh disposed of 34,959 grievances in April, highest among states
- 36 per cent of resolved cases still left citizens dissatisfied
India’s public grievance redressal system saw pendency rise to 2,11,701 cases by the end of April 2026, even as states and Union Territories disposed of 77,445 complaints during the month, according to the latest CPGRAMS report released by the Department of Administrative Reforms and Public Grievances.
The 45th monthly CPGRAMS — Centralised Public Grievance Redress and Monitoring System — report for States and UTs shows that April receipts of 88,057 cases exceeded disposals by 10,612, adding to a backlog that has grown steadily over six months. Pendency stood at 1,65,930 in November 2025 and has climbed every month since.
By the numbers
- 2,11,701
- Total pending grievances as of 30 April 2026
- 77,445
- Grievances disposed by States and UTs in April
- 36%
- Citizens dissatisfied with resolved cases
During January to April 2026, States and UTs received 3,18,702 grievances and disposed of 2,78,708 cases. The system carried forward 1,71,707 cases from the previous period, indicating sustained pressure on administrative capacity.
Uttar Pradesh leads in volume and disposals
Uttar Pradesh handled the largest grievance volume in April, receiving 31,079 cases and disposing of 34,959. The state ended the month with 25,646 pending cases. Gujarat followed in disposals with 5,829 cases cleared, while Rajasthan disposed of 4,220, Maharashtra 4,167 and Delhi 3,746.
Maharashtra recorded the highest pendency among all States and UTs for the January-April period, with 35,594 grievances awaiting resolution. Uttar Pradesh followed with 25,646 pending cases, Madhya Pradesh with 15,392, Bihar with 14,619 and Haryana with 13,012. The report noted that 22 States and UTs had more than 1,000 pending grievances as of 30 April.
Ageing complaints reveal deeper strain
The backlog becomes more serious when examined through the lens of ageing complaints — those pending for more than 21 days. Maharashtra had 31,935 such grievances, followed by Madhya Pradesh with 12,507, Bihar with 11,722, Odisha with 10,758 and Tamil Nadu with 10,024.
Uttar Pradesh had 7,588 grievances pending beyond 21 days despite being the largest disposer during the month.
North-Eastern states present a different challenge: smaller grievance volumes but extremely high pendency percentages. Nagaland had 1,367 pending cases out of 1,373 total grievances, a pendency rate of 99.56 per cent.
Manipur recorded 1,495 pending cases out of 1,506 total grievances, or 99.27 per cent. Meghalaya, Arunachal Pradesh and Assam also had high pendency rates at 87.14 per cent, 75.70 per cent and 59.11 per cent respectively.
Disposal times vary widely across states
Average closing time — the number of days taken to resolve a grievance — showed wide variation across administrations. Telangana had the lowest average disposal time at two days, followed by Chandigarh at 13 days, Andaman and Nicobar at 17 days, Tripura at 19 days, Rajasthan at 23 days, Uttar Pradesh at 26 days and Gujarat at 27 days.
However, average disposal time alone does not capture resolution quality, particularly when citizen feedback shows dissatisfaction in a significant share of resolved cases.
Citizen feedback shows 36 per cent dissatisfaction
The report’s citizen feedback section tests whether cases marked as resolved were actually experienced as resolved by complainants. In April, the Feedback Call Centre collected 73,601 responses, of which 30,621 related to States and UTs.
Among these, 13,598 grievances were confirmed as resolved through the call centre process, with 8,710 citizens satisfied and 4,888 not satisfied — meaning 36 per cent of resolved feedback cases still reflected dissatisfaction.
Uttar Pradesh accounted for the largest number of resolved feedback cases at 7,521, of which 4,547 citizens were satisfied and 2,974 were not. Haryana showed the highest satisfaction rate among the top 10 listed States and UTs at 78 per cent, followed by Delhi at 72 per cent.
The report also covers Common Service Centre registrations, state portal integration and capacity-building under the Sevottam Scheme — a government framework for improving public service delivery standards.
Your Questions, Answered
What is CPGRAMS and how does it work?
CPGRAMS is the Centralised Public Grievance Redress and Monitoring System, a platform where Indian citizens can file complaints against government departments. States and UTs receive, process and dispose of these grievances, with monthly reports tracking performance.
Which state had the highest grievance pendency in April 2026?
Maharashtra had the highest pendency with 35,594 grievances awaiting resolution during the January-April 2026 period, followed by Uttar Pradesh with 25,646 pending cases.
What does the citizen feedback data reveal about grievance resolution quality?
Of 13,598 resolved feedback cases in April 2026, 4,888 citizens reported dissatisfaction — a 36 per cent dissatisfaction rate. This suggests that many grievances marked as resolved did not actually address citizen concerns.
Which states have the fastest grievance disposal times?
Telangana had the fastest average disposal time at two days, followed by Chandigarh at 13 days, Andaman and Nicobar at 17 days, and Tripura at 19 days.
