Zoom Communications has unveiled the latest version of its artificial intelligence assistant, AI Companion 3.0, adding new automation and productivity tools across its platform.
The announcement was made at Zoomtopia 2025, the company’s annual conference. Zoom said the update introduces “agentic AI” functions designed to help users manage tasks such as note-taking, meeting preparation and summarising conversations.
Zoom founder and CEO Eric Yuan, said the technology was aimed at providing contextual support. “AI Companion 3.0 can understand users’ specific context, priorities and goals to help them cut through the noise and focus on what matters most,” he said.
According to the company, the new system will be able to draw on meeting transcripts, chat history and documents, alongside external data sources, to provide information during meetings or project work. Paid users will also be able to generate AI notes for sessions held on rival platforms including Microsoft Teams and Google Meet.
AI Companion 3.0 adds a consolidated workspace available in browsers and the desktop app, offering functions for drafting reports, preparing documents and following up on tasks.
Other additions include real-time language translation, AI-generated video clips and options for companies to create their own AI agents through a low-code tool.
Zoom also announced updates to its customer service and sales products, which it said would allow businesses to automate routine support, analyse customer interactions and assist sales teams with prospecting.
Most of the new features will be available to paid accounts in November, while customised AI agents will be priced separately.
The move comes as workplace software providers, including Microsoft and Google, expand their use of generative AI to help organisations automate everyday tasks while facing questions over costs, accuracy and security.
