With technology significantly shaping how we work and connect with people, there has been gradual adoption of next-gen solutions powered by emerging technologies such aritificial intelligence (AI), machine learning and analytics to improve work environment including hiring right sets of people for organisations. Most of these initiatives are primarily taken by tech-savvy chief human resource officer (CHRO) or head of HR department.
While 2019 did witness a decent buzz around AI and performance analytics, the human resource leaders are likely to continue with their reliance on emerging technologies in 2020. According to Synergita CEO Shankar Krishnamoorthy, leveraging people and performance data helps companies to drive business decisions to maximize employee potential and boost business productivity.
Following are six top HR trends that every CHRO must watch out for in 2020.
1) The rise of artificial intelligence
Artificial intelligence has become an asset to the workplace these days. The rise of AI in workplaces has minimized the burden of carrying out mundane repetitive HR tasks. AI saves management and HR's time and resources for more strategic responsibilities, leading to increased productivity and profitability of the business. Chatbot, for instance, has taken up the majority of the workload of HR teams hence improving employee experience.
2) People and performance analytics
Organisations have widely adopted people and performance analytics to drive data-driven decision making. This helps HR and other leaders analyze the talent landscape in the company and manage employee performance. Leveraging people and performance data helps companies to drive business decisions to maximize employee potential and boost business productivity.
3) Employee engagement platforms
There is more to just a decent pay and a healthy workplace. What is important for a company is to improve employee experience. This can be done by investing in technologies that improve the employee engagement. There are a lot of tools available in the market that are easily customizable and configurable and provide the desired employee experience. Therefore, embracing such technologies could empower employees to a great extent.
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4) Continuous performance management
Performance management has evolved to become more productive in terms of including continuous feedback practices with periodic reviews, coaching and recognition. Continuous performance management results in better productivity, increased employee engagement and talent retention.
5) Employee development plans
The current generation of employees craves for growth and career opportunities. The company must incorporate training, mentoring and coaching in skills and competencies that would help the employees to perform well in their jobs. When there are continuous learning opportunities at work, employees are more likely to become adaptable to take up new roles and responsibilities.
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6) Employee engagement surveys
It is important to measure how engaged the employees are to gauge the work culture. Conducting employee engagement surveys is an excellent way to measure employee engagement where anonymous feedback is gathered from the employees. Once the survey is conducted, insights on how the company could create a people-friendly culture are known. With this, companies can understand what strategies would work and what wouldn't to drive employee engagement.