April 13, 2021 11:05 pm
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Tag: Customer Experience

Lalit Mehta, co-founder and CEO of Decimal Technologies

Open Credit Enablement Network to make lending market more inclusive, expansive and secure: Lalit Mehta

The lending market is going to get more inclusive, expansive and secure, with the announcement of the Open Credit Enablement Network (OCEN), says Decimal Technologies CEO Lalit Mehta
Shipping, Logistics, Indian Ports, Cargo

Human resource and skill gaps in logistics services in India

There is still a huge gap in the industry's demand and supply. To make up for the sudden spike in orders compromises were made in staff onboarding and training, which became evident after some time.
KT Prasad, Country Sales Director, Zendesk

Omnichannel CX strategy to become prominent in 2020: Zendesk KT Prasad

Enterprise will recognise the power of adopting an omnichannel CX strategy to give their customers an increasingly seamless customer experience
Rajdipkumar Gupta, MD and Group CEO, Route Mobile (Photo: File)

Omnichannel solutions can give brands an edge over customer experience

An integrated omnichannel solution can help brands in unifying communications across multiple channels to enhance customer experience
Federal Bank chose TCS to reimagine its account opening and KYC processes.

Federal Bank deploys TCS’ Digital CASA Platform to improve customer experience

Federal Bank has deployed TCS’ Digital CASA Account Opening and KYC Services Platform, resulting in improved customer experience, said a statement from Tata Consultancy Services.
Shivakumar Ganesan, Founder & CEO, Exotel

The goal of elevating Customer Experience to dominate 2019: Exotel CEO Shivakumar Ganesan

Building a loyal customer base is the secret sauce to running a successful business and in 2019, enterprises will step up their effort to elevate customer experience.
Nilesh Gupta, Vice President & Global Head – Digital Infrastructure Managed Solutions & Strategy (IMS), 3i Infotech

UX, CX and Digital Transformation: How connected they are for business growth?

User / Customer Experience (CX) is the most important element in the journey of digital transformation that every organization should be striving to improve.
Verizon's Top 7 Enterprise IT Trends for 2019 includes Real-Time Enterprise, CX, Cybersecurity, Privacy and transaction

Verizon’s Top 7 Enterprise IT Trends for 2019: CX to dominate, customers to remain king

Verizon's Top 7 trends for enterprise IT in 2019 includes Real-Time Enterprise, CX, Cybersecurity, Privacy and transaction

CX: Beyond just service, customer has new crave – experience

Most business leaders complain about the finicky and unfaithful nature of customers today. This is often because they fail to notice how the landscape has changed. Customers no longer crave just service; they crave an experience.