Zoom, online video conferencing and collaboration company said that it has received the Unified License with Access – All/PAN India, NLD National Long Distance, and ILD – International Long Distance from the Department of Telecommunications (DoT), Government of India. This will allow the company to offer Zoom Phone, its cloud PBX service, to multinational corporations (MNCs) and businesses operating in India.
Zoom Phone is a cloud PBX application service that enables MNCs and businesses in India to have a single communication platform for their global workforce. Zoom has partnered with international telecommunication providers to offer phone numbers and calling plans in 47 countries and territories bundled with cloud PBX service.
The company will now be able to offer Zoom Phone to MNCs and businesses operating in India, which will foster greater collaboration among employees, enable support for flexible work environments, and elevate the customer experience.
“We are thrilled and proud to receive the unified licenses from the Department of Telecommunications. This important milestone underscores our continued focus in India, a strategic growth market for Zoom, and our commitment to bringing new and innovative collaboration solutions to India users,” said Sameer Raje, General Manager and Head, India & SAARC Region, Zoom Video Communications.
The company claimed that Zoom Phone has been growing at a fast pace, with more than 100% year-over-year growth globally in fiscal year 2023, surpassing 5.5 million seats in the fourth quarter of fiscal year 2023. In the coming months, Zoom will be working with regulators and partners to offer a complete telecommunications service bundled with its Zoom Phone PBX service.
“Collaboration solutions have been highlighted by Indian enterprises as their top ICT investment priority through the course of 2023, and Zoom Phone, along with the broader Zoom collaboration portfolio, could help organisations accelerate this move to support and empower an increasingly mobile and connected workforce,” said Nikhil Batra, Research Director, Telecom at IDC.
With the launch of Zoom Phone, the collaboration solution vendor will have a competitive edge in targeting the Indian enterprise customers, who are increasingly turning to collaboration platforms to streamline workflows and engage employees, partners, and customers.