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Tech ObserverNewsEnterprise ITTata Group ready with Air India tech upgrade plan

Tata Group ready with Air India tech upgrade plan

Under the new tech upgrade plan, Air India chairman N Chandrasekaran looks to bring in business accountability to the airline to save costs and improve efficiency.

Under the new tech upgrade plan, Air India chairman N Chandrasekaran looks to bring in business accountability to the airline to save costs and improve efficiency.

Months after formally taking over administrative control of formerly state-owned , the Tata Group is now ready with a tech upgrade plan for the biggest Indian air carrier.

As per the new tech upgrade plan, Air India chairman looks to bring business accountability to the airline to save costs and improve efficiency.

With the new system in place, Air India’s passenger services system (PSS) which includes a wide range of functions, including flight schedules, ticket reservations, eCommerce, and loyalty, has been moved to a leading travel technology company Amadeus as the existing agreement with SITA ends in June.

The move is expected to help the beleaguered airline log in savings of an estimated ₹900 crore over the next few years. The Tata Group has also prioritised plans to make Air India financially fit, upgrade aircraft, bring in a new fleet, and make it the most technologically advanced airline globally.

The airline would further see an organisational redesign, and will “require a huge transformation” in this regard, the Tata Sons chairman earlier said.

Chandrasekaran earlier also identified four core areas on which Air India will focus: These are providing best-in-class customer service, making it the most technologically advanced airline in the world, upgrading and modernising the fleet, and hospitality – both in-flight and off-flight.

The chairman of is himself monitoring the revamp as the company is yet to pick a new CEO. The earlier designated CEO from Turkey earlier refused to join Air India operations by shifting his base to India, the company is since looking to appoint a new CEO.

Meanwhile, Amadeus will give Air India a single platform of advanced technology to drive bookings to help agents efficiently upsell and add-sell for a better mix of high-value fares and get scale advantages, leveraging the platform’s leading position in India and its agency partner network.

The new board of Air India is also working on a turnaround plan. The focus will also be to promote a culture of productivity and accountability led by incentives to perform better.

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