Union Minister for Railways, Commerce and Industry and Consumer Affairs, and Food and Public Distribution, Piyush Goyal recently reviewed the upgradation work being done for the e-ticketing system on the Indian Railway Catering and Tourism Corporation (IRCTC) website.
The minister sought that e-ticketing website should provide holistic convenience to the passengers for their train journey.
IRCTC ticketing website of the Indian Railways provides the facility of online passenger reservation in the trains being run over.
Since 2014, a new emphasis is being given on improving the public experience in the booking of tickets as well as travelling conveniences. The minister feels that the IRCTC website remains the first contact point of traveling citizens with the railways and that experience must be friendly and convenient.
Under the new digital India, more and more people are now moving towards booking the tickets online rather than going to the reservation counters and therefore IRCTC website needs to really double its efforts to constantly upgrade itself, according to the minister.
Officials of RB, Centre for Railway Information Systems (CRIS) and IRCTC assured Goyal that all possible efforts would be made to further improve the functioning of the website.