ScienceLogic said it has received certification of its application with ServiceNow. Certification by ServiceNow is only granted to apps available in the Store and signifies that ScienceLogic SL1 has successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design and implementation of ScienceLogic SL1 with ServiceNow.
By providing accurate and context-rich data in real-time that feeds into the configuration management database (CMDB), SL1 eliminates steps typically required to populate and manually reconcile the CMDB, in turn enabling automation of IT service management processes such as incident, problem, and change management.
It also enables operations to identify and resolve problems impacting business services faster by feeding better problem management data to Ops & DevOps teams. The end results are more resilient digital experiences and increased customer and employee satisfaction.
“IT now forms the backbone of many enterprises, yet its complexity has started to tax IT operations teams who are pressured to keep up with the corresponding increase in volume and velocity of service tickets. If IT Ops falls behind, that can threaten the resiliency of operations and ultimately, the bottom line as businesses continue their digital forward march,” said Dave Link, CEO and founder of ScienceLogic.
“In this environment, automation is going to be key to identifying, diagnosing and remediating issues in real-time, yet only a platform that provides holistic views can provide the level of insight and analysis needed. SL1 delivers the clean, contextualized data IT operations teams need to achieve these automations so that overall business health is never impacted.”