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Client Relationship Management or CRM programming is a framework that empowers organizations to manufacture solid client connections. We take a look at the Best CRM Software of 2019 for Small Businesses.
The Case Management Market is expected to grow from $4.79 billion in 2017 to $7.62 billion by 2022, at a CAGR of 9.7%.
With the advent of newer technologies and concepts like software as a service (SAAS) and social media integrations, the scope of CRM has increased from a mere customer database to a 360 view of customer interactions from various channels including but not limited to telephony, chat, emails, customer portals and mobile apps