Girish Nayak

Girish Nayak is Chief – Service, Operations and Technology at ICICI Lombard General Insurance. He has over two decades of experience within the ICICI Group across banking, insurance and digital functions, spanning roles in corporate finance, private banking and technology-led operations. He holds a B.Tech in Chemical Engineering from IIT Bombay and a postgraduate diploma in management from IIM Ahmedabad.

Artificial Intelligence, chatbots are overhauling customer service business: Girish Nayak, ICICI Lombard

Sales and customer support services have already undergone a sea change from how they were a decade back. With artificial intelligence and chatbots, they’re leapfrogging into another era.
4 MIN READ
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