HDFC Bank partners with Route Mobile RCS Business Messaging at MWC 2019

Ahead of Mobile World Congress 2019, Barcelona, HDFC Bank has partnered with Route Mobile to showcase Rich Communication Services on Google’s RCS Business Messaging platform at MWC 2019.

The company said that the RCS is an upgrade to SMS on a global scale. Users can now access a range of advanced capabilities from within their native messaging service – capabilities which previously required a separate OTT app to be downloaded.

Messaging is no longer limited to sending simple SMS text: it has become a platform. The features of this new platform enable businesses to deliver intuitive and interactive campaigns to their customers while maintaining the reach, reliability and ubiquity of the biggest messaging platform in the world – SMS.

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At Google’s RCS showcase in the GSMA Innovation City at MWC 2019, Route Mobile will present a demonstration of its first RCS Business Messaging POC for HDFC Bank, allowing the customers to interact within the messaging platform via 2 Way interactive communications, said the company.

There are multiple features of RCS Business Messaging which helps the user to communicate with HDFC Bank, which include but not limited to integrated Chabot, suggested replies, and cards which makes two-way communication easy. The RCS messaging agent educates the existing users on how to use their current HDFC Bank’s mobile banking App.

“The RCS messaging agent we are showcasing illustrates the constant endeavour by HDFC Bank to harness the cutting edge technologies and digital platforms to offer a unique experience to our customers. In this age of hyper-personalization, we want to make customer experience better with a richer and highly interactive messaging platform,” said Nitin Chugh, Country Head – Digital Banking, HDFC Bank.

“We believe RCS is the future of messaging and this collaboration will not only enhance the momentum for BFSI industry but also enhance the momentum for other industries toward advanced messaging and accelerate the awareness of next-generation technology, such as RCS,” said Route Mobile’s MD and Group CEO, Mr. Rajdipkumar Gupta.

Google’s RCS Business Messaging platform has opened new avenues for HDFC Bank and Route Mobile.