Claim Central Consolidated (CCC), a digital claims fulfilment and live video streaming firm said that it has been has been selected as the technology partner by Florida's largest property and casualty (P&C) insurers, Security First Insurance. Security First is planning to complete the integration by the end of the year. ClaimLogik is an additional layer of technology that will be integrated into the company's existing claim management system.
According to company, this implementation will enable Security First's internal users, external distribution channel partners, and customers to more efficiently connect with the company's established ecosystem of adjusters, emergency services, and restoration providers on a single platform. The ClaimLogik implementation will also enable Security First to provide complete transparency into the claim process from first notice of loss (FNOL) through to resolution, while enhancing the service experience for customers.
“The ClaimLogik digital ecosystem is something we have never seen before in the U.S. insurance market, yet it easily integrates into our existing claim administration system,” said Kruck. “The flexibility of the technology was very important to us and trying something new, well, that's just part of our corporate DNA. ClaimLogik will give our customers greater control of the claim process and it will allow them to more quickly restore their properties through a seamless claims experience.”
“In a technology-driven, customer-centric world, insurers are continuously looking for ways to transform the way claims are managed to remain competitive and relevant to their customers,” said Brian Siemsen, global CEO for CCC. “We are delighted Security First has selected ClaimLogik as its technology of choice for this claim transformation project. The process transparency, speed of settlement, and improvement in operational efficiencies will give Security First Insurance a competitive edge now and well into the future.”
“We have a network of strategic partners that enables us to maintain a competitive advantage and deliver an incomparable experience to our customers,” said Werner Kruck, chief operating officer for Security First Insurance. “While exploring potential claim technology partners, we were not only looking for innovation, but also a cultural fit. Claim Central, like Security First, has a vision of transforming the insurance experience, and we are not only adopting the ClaimLogik technology, we're also reorganizing our operations and implementing their claim management methodology. It's a major initiative that is going to deliver powerful results both internally and externally, and for the long term.”