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HomeNewsEnterprise ITBMC Software sees 105% growth in India, eyes bigger pie of ESM, AIOps market

BMC Software sees 105% growth in India, eyes bigger pie of ESM, AIOps market

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BMC's strategy centres on deploying comprehensive ESM systems for real-time insights, automated incident management, and potentially reduced manpower requirements.

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American IT solutions provider is intensifying its focus on the Indian market, prioritising enterprise service management (ESM) and operations () solutions. This aligns with the needs of Chief Information Officers (CIOs) and the government's initiative.

The company reported a 105% year-on-year growth in India, reflecting the rising demand for automation in both public and private sectors, according to a senior executive.

“BMC India has achieved a significant 105% growth rate in the past year,” said Deepak Singla, country director for India and SAARC at BMC Software. “This growth underscores the relevance of our solutions for Indian enterprises seeking to streamline operations and leverage automation.”

He added, “We are not just a new player here. We have been a cornerstone of the industry for over four decades.”

BMC's strategy centres on deploying comprehensive ESM systems for real-time insights, automated incident management, and potentially reduced manpower requirements. The company is also investing in research and development, evidenced by the recent establishment of an Executive Briefing Center in India.

Additionally, BMC launched a data center on Oracle Cloud Infrastructure (OCI) to enhance its service offerings and provide a platform for partner expansion.

“Our commitment to India is evident,” said Singla. “With 36% of our global workforce and 65% of R&D activities based here, we are contributing to the ‘Make in India' initiative and leveraging local talent to serve a global audience.” He added that the OCI data center demonstrates the company's dedication to data sovereignty concerns and providing world-class solutions.

As the new fiscal year begins, BMC plans to increase its sales team by 20%, indicating a clear intention for further expansion. The company aims to strengthen its local presence through increased partner engagement and fostering technology development with a global perspective.

“We are expanding our sales team and committed to developing technology locally with a global reach,” said Singla. This positions BMC as a strong contender for Indian businesses, especially those in data-sensitive sectors like finance, government, and defence, according to Prashant Chaudhary, regional sales head, BMC Software.

The Texas-based company, known for its platforms TrueSight and Remedy, has transitioned from a publicly listed company to a private entity following acquisitions by Golden Gate Capital ($5 billion) and KKR ($9 billion). These acquisitions are seen as investments in innovation and expansion.

Under CEO Ayman Sayed‘s leadership, BMC has expanded into AIOps, with recent Forrester reports acknowledging its competitive position. The company's strategic direction aligns with broader industry trends where CIOs prioritise growth, cost management, and digital transformation, according to Singla.

Automation is a key element of BMC's offerings. By reducing manual intervention, it optimises operations, potentially leading to increased efficiency and enabling organisations to redirect human resources towards strategic endeavours.

“A shift towards cloud adoption, operational streamlining, and automation is evident across the industry,” said Singla. “We actively support this trend. Our Helix platform exemplifies our focus on comprehensive solutions, integrating data from various sources to provide actionable insights for customised solutions for businesses and government agencies.”

The company said it extends beyond traditional service provision, enabling both government bodies and private enterprises to manage and deploy services with automated efficiency. Through the integration of AI, the company aims to streamline problem-solving processes leading to enhancement in overall customer experience and operational excellence.

“This approach ensures satisfaction across all organisational levels, providing key decision-makers with the analytics needed for informed decision-making. This, in turn, facilitates transformation and encourages cloud adoption,” said Chaudhary.

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Mohd Ujaley
Mohd Ujaley
Mohd Ujaley is a New Delhi-based journalist covering the intersection of technology with government, public sector, defence, and large enterprises. With a career spanning over 14 years, Ujaley has held editorial positions at prestigious publications including The Economic Times, ETGovernment, Indian Express Group, Financial Express, Express Computer, and CRN India. Ujaley graduated with a bachelor’s degree in Business Economics, obtained a master’s degree in Mass Communication from Guru Gobind Singh Indraprastha University (GGSIPU), and received a Parliamentary Fellowship from The Institute of Constitutional and Parliamentary Studies.
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