Troubles for global technology giant Google seem far from over. In the latest set of troubles, European consumer groups have accused Google of violating online privacy by pushing their users to blindly sign-in to a Google account in order for their data to be tracked and exploited for profit.
Consumer watchdogs from five countries, including France, Greece and Slovenia filed complaints with their national authorities under the coordination of BEUC, the European Consumer Organisation.
“Google is using deceptive design, unclear language, and misleading choices when consumers sign up to a Google account to encourage more extensive and invasive data processing,” BEUC said in a statement.
At issue is the centrality of creating an account when users turn to Google for its services, most notably the company’s Android operating system which is used by seven out of 10 phones worldwide.
Forced to create an account, the user is then given a one-click option to “let Google monitor and exploit everything you do”, said Ursula Pachl, deputy-head of BEUC.
“If you want to benefit from privacy-friendly settings, you must navigate through a longer process and mix of unclear and misleading options,” she added. Google denied that its account sign-in options were limiting.
“These options are clearly labelled and designed to be simple to understand,” Google said adding, “We have based them on extensive research efforts and guidance from data protection authorities and feedback from testers. We are committed to ensuring these choices are clear and simple.”
CNIL, the Frenc data privacy regulator that received the complaint, has previously hit Google with fines of 150 million euros and 100 million euros over data violations.