Tata Tele Business Services (TTBS) has come up with a cloud-based enterprise solution for hybrid connectivity among employees, customers and vendors across various platforms, a statement said.

The solution, Smartflo, is a quick set-up solution with zero installation charges and no capital expenditure investment and provides seamless communication.

Its features include intelligent routing of customer calls, voice-to-text conversion, call sentiment analysis, API integration with all enterprise applications, quality checks through live call barge-ins, on-demand scalability without additional capex and in-built security.

“Smartflo comes with an uptime guarantee of 99.5% backed by TTBS 24X7 managed service capabilities and trust, ensuring uninterrupted business continuity,” according to the statement.

Harjit Singh, President – Enterprise Business, Tata Teleservices said, “Smartflo is an anytime, anywhere, flexible suite of cloud communication solutions. It optimises connectivity, helps build operational resilience and enables businesses to deliver better customer experiences across channels.

“With its comprehensive and advanced features, it is well equipped to fulfill the emerging needs of enterprises. With an increasing number of businesses looking at cloud-based platforms to engage with customers, TTBS is well-positioned to seize this large and emerging opportunity,” he added.

The solution, which is suited, from startups to large enterprises, has seen a strong customer interest across industry verticals like BFSI, IT/ITES, manufacturing, education, fintech, logistics and e-commerce, the statement notified.

Keeping the new normal in mind, TTBS has strengthened its portfolio of enterprise-grade solutions like cloud-based solutions, collaboration solutions, IoT, data management and cybersecurity solutions across industries, the statement stated.