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June 22, 2021 11:01 am
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Tag: Tata Tele Business Services

Tata Teleservices

Tata Teleservices relaunched as Tata Tele Business Services, to cater to SMEs

The new company will also support Tata Electronics, which was created to tap the SME segment, and its SuperApp digital platform, which will bring its various consumer services together
Cloud computing

Tata Tele Business introduces cloud communication solution for enterprises

Tata Tele Business Services (TTBS) has come up with a cloud-based enterprise solution for hybrid connectivity among employees, customers and vendors across various platforms, a statement said. The solution, Smartflo, is a quick set-up solution with zero installation charges and no capital expenditure investment and provides seamless communication. Its features include intelligent routing of customer calls, voice-to-text conversion, call sentiment analysis, API integration with all enterprise applications, quality checks through live call barge-ins, on-demand scalability without additional capex and in-built security. “Smartflo comes with an uptime guarantee of 99.5% backed by TTBS 24X7 managed service capabilities and trust, ensuring uninterrupted business continuity,” according to the statement. Harjit Singh, President – Enterprise Business, Tata Teleservices said, “Smartflo is an anytime, anywhere, flexible suite of cloud communication solutions. It optimises connectivity, helps build operational resilience and enables businesses to deliver better customer experiences across channels. “With its comprehensive and advanced features, it is well equipped to...
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