Dr. Martens, famous for its ‘AirWair’ boots and shoes, relies on remote mobile hardware and software technology to empower its many hundreds of employees across its dedicated retail stores around the world. Challenged by the need to provide remote control of its end-point devices, Dr. Martens turned to VXL Software. A leading provider of device management software, with its Fusion UEM (Unified Endpoint Management) solution, VXL Software successfully developed a full remote control solution optimized to manage the mobility needs of Dr. Martens workforce.
“Dr. Martens is a perfect example of how Fusion UEM supports businesses’ critical operations,” said Frank Noon, VP Worldwide Sales, VXL Software. “With Fusion UEM, unlike competitor solutions, we were able to provide a complete mobile device management with full remote control that was not only essential to the task at hand but provided the necessary operational efficiencies that Dr. Martens requires for its highly successful worldwide operation.”
Using ruggedized CipherLab mobile data scanners, featuring Microsoft Warehouse 365, to monitor and manage stock inventory between the retail and warehouse locations, Dr. Martens needed to find a way to support full remote control of these devices rather than just remote view functionality.
With that in mind, VXL Software took-up the challenge and worked with CipherLab to find an answer. To date, its Fusion UEM is currently the only endpoint management solution to deliver full remote control of the CipherLab mobile scanning devices and in turn allow Dr. Martens IT team to quickly support employees and keep device downtime to a minimum. Furthermore, Fusion UEM was also employed to lockdown the devices to avoid accidental operator miss-use and ensure a reliable and productive user experience.
Also instrumental in the successful adoption of Fusion UEM by Dr. Martens was VXL Software’s reseller partner Ganedata. Together both VXL Software and Ganedata worked closely with Dr. Martin’s IT department to ensure the seamless installation of Fusion UEM including the enrolment on the CipherLab mobile scanners, creation of regional group profiles and hosting in the Cloud.
“Working with VXL Software improved our productivity and efficiency,” said Rakesh Sandhu, Retail IT Delivery & Support Manager at Dr. Martens. “Our IT department used to receive many support calls, which were lengthy and frustrating to team members on both sides of the phone. Thanks to VXL Software’s Fusion UEM full remote control, we are able to solve device issues anywhere, in much less time, which will save hundreds of hours per year and allow our remote teams to provide the best possible support to our instore employees. Finding the right partners to both improve efficiency and provide was crucial to our business” he added.
What sets Fusion UEM apart is the fact that it’s a true unified endpoint management solution with the ability to manage both mobile (smartphones, tablets, PDAs, scanners) and desktop PCs and laptops. Devices running Android, Windows 7 and 10 Professional, Windows Embedded 7, 8 and 10 IoT, Windows POS, iOS and MacOS operating systems can be all be managed from a dashboard console. Extremely easy to install and use, Fusion UEM is also competitively priced against comparable products and features a perpetual license solution with no monthly subscription.