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HomeVideosGrowing citizen expectations and e-governance in India: Pawan Kumar Joshi, DDG, NIC

Growing citizen expectations and e-governance in India: Pawan Kumar Joshi, DDG, NIC

NIC is putting in place tools and technology to enable government departments to deliver the best CX experience when citizens interact with them, says Pawana Kumar Joshi, DDG, NIC.

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With the aim to promote the use of technology in public sector organisations and government departments and to accelerate the government's overall growth agenda under the programme in a post-pandemic world, Tech Observer Magazine organised the India Public Sector Symposium in partnership with global technology giant Citrix.

, Deputy Director General, explained during his address that citizen expectations for e-governance services have been gradually increasing, and as a result, NIC is putting in place tools and technology to enable government departments to deliver the best CX experience when citizens interact with them.

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