Friday, September 17, 2021

Tag: VCA

VCA, Virtual Customer Assistants, Customer Service Operations, Gartner, Gene Alvarez

25% of Customer Service Operations to use Virtual Customer Assistants by 2020: Gartner

As many as Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017
Digital Senate
Enable Notifications    OK No thanks