April 11, 2021 4:22 am

Tag: VCA

VCA, Virtual Customer Assistants, Customer Service Operations, Gartner, Gene Alvarez

25% of Customer Service Operations to use Virtual Customer Assistants by 2020: Gartner

As many as Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017