ICICI Lombard

Chatbots can analyse call history and understand the query sensitivity, allowing organisations to respond better when their problem will be resolved, and may even set an automated process in motion for the resolution, in near future. (Photo/Agency)

Artificial Intelligence, chatbots are overhauling customer service business: Girish Nayak, ICICI Lombard

Sales and customer support services have already undergone a sea change from how they were a decade back. With artificial intelligence and chatbots, they’re leapfrogging into another era.
Sanjay Datta, Chief underwriting, claims and reinsurance - ICICI Lombard

Cyber Insurance: Indian businesses can’t take it lightly anymore

Cyber Security has always been discussed but never given the importance that it deserves in the boardroom. However the situation seems to be changing post 2017, which saw cyber breaches of global scale and magnitude.
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