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Chatbots can analyse call history and understand the query sensitivity, allowing organisations to respond better when their problem will be resolved, and may even set an automated process in motion for the resolution, in near future. (Photo/Agency)

Artificial Intelligence, chatbots are overhauling customer service business: Girish Nayak, ICICI Lombard

Girish Nayak - Apr 4, 2018 10:03 am IST

Sales and customer support services have already undergone a sea change from how they were a decade back. With artificial intelligence and chatbots, they’re leapfrogging into another era.

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