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"Our study suggests the recent hype is causing some confusion and fear among companies, who may not really understand how it’s already being used and helping them every day. Businesses need to focus on using AI to develop applications that provide real value for customers to improve their experiences rather than overhyping the technology itself," said Don Schuerman, vice president, product marketing and CTO, Pegasystems. (Photo/Agency)

Overhype is doing more harm than good to artificial intelligence: Study

Tech Observer Desk - Apr 8, 2017 8:36 PM IST

People are confused about what artificial intelligence (AI) really does, resulting in misplaced fears that inhibit them from embracing AI-based technology, said a global study from American software firm Pegasystems.

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