Tech Observer Magazine is an independent technology news publication covering government technology, defence technology, cybersecurity, artificial intelligence, enterprise IT, startups, telecom and consumer electronics. We publish original reporting, expert analysis, interviews and insights on how technology is shaping public policy, national security, digital transformation and the future of business in India and beyond. Explore the latest technology news, in-depth interviews, podcasts and videos from our editors and contributors. Subscribe to Tech Observer for weekly briefings and follow us for the latest updates.

Customer Experience

CSS Corp Named a “Leader” in NelsonHall’s NEAT Research on Digital Customer Experience

Avaya launches Contact Center-as-a-Service for Asia-Pacific market

Artificial Intelligence, chatbots are overhauling customer service business: Girish Nayak, ICICI Lombard

25% of Customer Service Operations to use Virtual Customer Assistants by 2020: Gartner

Voice assistants to become dominant mode of consumer interaction over the next three years: Capgemini

Flytxt launches intelligent voice interface for digital customer engagement

HelloSpoke selects Enghouse Interactive to roll out Cloud Contact Center