CRM Market in India

Limesh Parekh, CEO, Enjay IT Solution

CRM to CRM software: Here’s how SaaS changed the growth trajectory of CRM

With the advent of newer technologies and concepts like software as a service (SAAS) and social media integrations, the scope of CRM has increased from a mere customer database to a 360 view of customer interactions from various channels including but not limited to telephony, chat, emails, customer portals and mobile apps
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