Technology is evolving at a breakneck speed, and keeping up with a deluge of new emerging trends can be challenging for enterprises.
Speech recognition will reach the Plateau of Productivity within the next two years, said the 2018 Gartner Hype Cycle for the digital workplace
Artificial Intelligence, chatbots are overhauling customer service business: Girish Nayak, ICICI Lombard
Sales and customer support services have already undergone a sea change from how they were a decade back. With artificial intelligence and chatbots, they’re leapfrogging into another era.
Artificial Intelligence applications like chat bots, marketing, and supply chain optimization will help strengthen customer relationships and create growth opportunities for retail industry said Frost & Sullivan.