Thursday, April 25, 2024
-Advertisement-
Reimagining Public Sector Analytics
Reimagining Public Sector Analytics
HomeNewsLive UpdatesCSS Corp wins certified support staff excellence center award 2018 at TSW Conference

CSS Corp wins certified support staff excellence center award 2018 at TSW Conference

Follow Tech Observer on Google News
Google News

said that its customer ALE International operating under the Alcatel-Lucent Enterprise brand (ALE) has been awarded Certified Support Staff Excellence Center status for operational excellence in their support operations, a fourth year in a row. The recognition was awarded by the Technology Services Industry Association (TSIA).

CSS Corp has been providing technical support to ALE for over 16 years in order to enable the company to deepen client engagements and bring exemplary customer service. Leveraging CSS Corp's technology support platforms, ALE was able to bring down recurring ticket incidents by nearly 20%, while fully resolving customer queries, thus improving customer satisfaction across four regions and global support centers.

CSS Corp works with 30 out of the top 50 major global telecom service provider/telecom operator companies globally, enabling them to deliver seamless customer engagement while creating additional revenue generation avenues. CSS Corp's comprehensive enterprise support offerings span all aspects from establishing a Welcome Centre to Automated Customer Care Support to Field Training, support and maintenance. It enables enterprises to move from a reactive support model to a pre-emptive and proactive support model by leveraging the automation and high-end data analytics.

Sunil Mittal, EVP & Chief Sales and Marketing Officer, CSS Corp said, “Delivering seamless CX is a critical imperative for telecom companies in today's digital age, and they are looking for the right experts who can partner with them in their digital transformation journey. As a trusted partner for major telecom players globally, CSS Corp is committed to delivering tangible, measurable outcomes and exemplary customer engagement through a unique combination of technology and expertise.” – Tech Observer

Get the day's headlines from Tech Observer straight in your inbox

By subscribing you agree to our Privacy Policy, T&C and consent to receive newsletters and other important communications.
Business Wire
Business Wire
Business Wire is a Berkshire Hathaway's news distribution and media monitoring company. These selected press releases are being brought by Tech Observer in an exclusive partnership with Business Wire India.
- Advertisement -
EmpowerFest 2024
EmpowerFest 2024
EmpowerFest 2024
EmpowerFest 2024
- Advertisement -EmpowerFest 2024
- Advertisement -Education Sabha
- Advertisement -Veeam
- Advertisement -Reimagining Public Sector Analytics
- Advertisement -ESDS SAP Hana

Subscribe to our Newsletter

83000+ Industry Leaders read it everyday

By subscribing you agree to our Privacy Policy, T&C and consent to receive newsletters and other important communications.
- Advertisement -

Synology launches HD6500, aims to boost data security in India

Taiwanese firm Synology that specialises in network-attached storage (NAS) appliances solutions launched its latest high-density storage server, the HD6500, capable of accommodating up to 4.8 petabytes.

RELATED ARTICLES