The omnichannel solution provider Genesys said that it is making ‘Genesys Cloud‘ now available in AWS Marketplace to simplify sourcing, contracting and billing process for its customers. “Now, they will also be able to use Genesys Cloud to their AWS Enterprise Discount Program (EDP) spend commitment,” said a senior executive.
“As our customers migrate more and more applications to the cloud, they are looking for additional choice, flexibility, and ease of contracting and provisioning,” said Dave McCann, vice president, Migration, AWS Marketplace and Control Services, Amazon Web Services, Inc.
Hosted on AWS, Genesys Cloud is designed to allow organisations to deliver experience as a service across voice, text, web chat and social, said the company.
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“Businesses face increasing pressure to provide highly personalised experiences to consumers,” said Olivier Jouve, executive vice president and general manager of Genesys Cloud.
“AWS Marketplace gives the largest organisations a streamlined procurement path so they can leverage the power of Genesys Cloud to win customers for life through empathetic, tailor-made experiences.”
The company informed that Genesys Cloud is immediately available in AWS Marketplace for businesses with 500 or more users.
Veeam Software CEO Anand Eswaran says zero-trust security models built for human users have broken down as autonomous AI agents move inside enterprises at machine speed, and that recovery, identity and data governance can no longer be treated as separate problems.
