New Delhi – iSON Xperiences, a premier provider of AI-led customer experience and business process outsourcing across the Middle East, Africa, India, United States and Europe with a footprint in over 22 countries, has teamed up with Weya AI, an enterprise-grade automation platform, to elevate AI-powered customer engagement across key industries.
The collaboration will see iSON integrate Weya AI’s proprietary advanced Voice AI and multi-channel automation capabilities into its contact centre operations. This will enable enterprises across sectors such as banking, insurance, fintech, retail, telecommunications, e-commerce and public sector to deliver faster, more personalised and seamless customer experiences across voice, WhatsApp, SMS and email.
Through this partnership, enterprises will be able to automate critical customer journeys including payment reminders, collections, KYC verification, onboarding and service requests. By streamlining these interactions, businesses can expect higher engagement rates, reduced customer drop-offs and faster resolution, leading to improved operational efficiency and stronger customer trust.
“AI is central to the future of customer experience,” said Lalitesh Sharma, CTO, iSON Xperiences. “Weya AI’s advanced automation platform is a perfect complement to our vision of delivering seamless, scalable, and human-like interactions across every customer touchpoint. With this collaboration, we’re not just integrating technology- we’re reshaping how enterprises connect with their customers, unlocking new levels of efficiency and business impact.”
“At Weya AI, our mission is to bring intelligence and context to automation,” said Atul Singh, CTO, Weya AI. “iSON’s scale, expertise and leadership in customer experience make them the ideal partner to amplify the impact of our Voice AI. Together, we can deliver automation that is contextual, reliable and transformative, helping enterprises reduce friction, accelerate resolution and build trusted, long-term customer relationships.”
This announcement reinforces iSON’s ongoing commitment to driving digital transformation across emerging markets. By combining iSON’s expansive delivery capabilities with Weya AI’s automation technology, the two organizations aim to deliver measurable business outcomes – including higher ROI, improved customer satisfaction, and reduced operational overhead.
The global adoption of conversational and voice-based AI is accelerating at an unprecedented pace. According to the reports, investments in voice AI have surged from USD 315 million in 2022 to USD 2.1 billion in 2024, with analysts projecting that by 2028, three out of four new contact centres will integrate generative AI technologies. These developments strongly position iSON and Weya AI to harness this rapidly evolving landscape and deliver transformational automation and customer engagement.
