Monday, March 4, 2024
Reimagining Public Sector Analytics
Reimagining Public Sector Analytics

SEARCHED FOR: contact center service

Avaya launches Contact Center-as-a-Service for Asia-Pacific market

Avaya to introduce end-to-end Contact Center-as-a-Service offerings that allow BPOs to deliver differentiated services with flexible deployment options.

Airtel deploys AI-powered speech recognition on 84% of contact center calls to enhance customer experience

With NVIDIA, Airtel has developed an automated speech recognition algorithm that runs on 84% of its calls, allowing them to identify areas of improvement for their agents when interacting with customers.

Why enterprises must bet on a greener future with sustainable and green datacenters

As India progresses towards becoming a global hub for datacenters, there is a need for green datacenters to take the lead, making it very important for enterprises to understand the various aspects that must be considered while setting up these sustainable facilities.

Cisco’s Harsh Vaishnav on Powering Data Center with Automation

In this podcast, Harsh Vaishnav of Cisco India discusses the importance of automation for boosting data center performance
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Bangladesh: bKash launches 4 new service centers in industrial areas

A total of 279 customer service centers, including these four new ones, have been launched.

Airtel adds Covid emergency services on app

Bharti Airtel said that it has added Covid emergency services on the Airtel Thanks App

Vivo Bangladesh plans to double service centers from 20 to 40

With the aim to improve the customer service experience across the country, Chines smartphone maker Vivo plans to double its service center across Bangladesh

Recalibrating Security Operations Center in New Normal

Over the last few years, there has been significant digitalisation of government organisations across the country, and the COVID-19 pandemic has accelerated this move....
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Contactless verification and remote onboarding gain momentum in India

With technology taking a center stage amid Covid-19 pandemic, the spotlight is now on digital products and systems to build the equal level of trust that physical interaction with clients, customers and employees provide

Wipro to invest $9.9 million in marketing services firm Harte Hanks

Wipro and Harte Hanks will work together to offer marketing technology solutions that address the needs of Chief Marketing Officers