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Avaya to introduce end-to-end Contact Center-as-a-Service offerings that allow BPOs to deliver differentiated services with flexible deployment options.

With NVIDIA, Airtel has developed an automated speech recognition algorithm that runs on 84% of its calls, allowing them to identify areas of improvement for their agents when interacting with customers.

As India progresses towards becoming a global hub for datacenters, there is a need for green datacenters to take the lead, making it very important for enterprises to understand the various aspects that must be considered while setting up these sustainable facilities.

In this podcast, Harsh Vaishnav of Cisco India discusses the importance of automation for boosting data center performance

A total of 279 customer service centers, including these four new ones, have been launched.

Bharti Airtel said that it has added Covid emergency services on the Airtel Thanks App

With the aim to improve the customer service experience across the country, Chines smartphone maker Vivo plans to double its service center across Bangladesh

With technology taking a center stage amid Covid-19 pandemic, the spotlight is now on digital products and systems to build the equal level of trust that physical interaction with clients, customers and employees provide

Wipro and Harte Hanks will work together to offer marketing technology solutions that address the needs of Chief Marketing Officers