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Virtual assistant IRIS for IndiaFirst Life Insurance will provide real-time customer resolution and support insurance transactions as well as help sales team in getting their query solved in real time

We were promised that chatbots would transform the way we interact with businesses and services, but the truth of the matter is that they are far from being intelligent, writes Aniket Jain of Solutions Infini

A Facebook Chatbot - Asha, to help customers with easy and at convenience personal loan applications

As cyber threats become more complex and scaled, AI's role in bolstering defences will grow, ensuring a safer digital future for both organisations and individuals.

As we bid adieu to 2023, the pages of IT history turn with the resonance of transformative strides, notably fueled by the integration of Artificial Intelligence (AI).

ChatGPT’s impact has gone way beyond writing poems about Carol’s retirement in the style of Shakespeare. It has given many people a taste of our AI-powered future.

While the integration of AI in India's public sector marks significant strides towards harnessing digital technology for national development, it's crucial to confront and address the real challenges that come with this advancement.

Tier 2 cities, often overshadowed by their Tier 1 counterparts, have witnessed a remarkable surge in the number of startups, thanks to Digital India.

The successful consulting firms of the future will be those that adapt to this new landscape, harness the power of AI, and continue to provide valuable, human-driven expertise while leveraging the capabilities of Generative AI to the fullest.

Generative AI has emerged as a significant aid, with users reporting an average time-saving of 11.4 hours per week but the adoption also carries intellectual property or legal risks, with 65% of companies expressing serious concerns, says Deloitte Digital's report.