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Smartphone users interact with telecom operators across multiple touch points. This takes on average 2.2 attempts and 4.1 days to successfully complete an interaction. Artificial intelligence and data analytics can positively disrupt this.
This Indian startup helps companies like Flipkart, Club Mahindra drive sales, customer satisfaction via WhatsApp, Facebook Messenger: Here’s how
Bengaluru-based tech company Vahan has developed a customizable, intuitive, Artificial Intelligence-driven virtual assistant that operates through messaging apps such as WhatsApp and Facebook Messenger
With the aim to offer seamless system integration among various customer touchpoints, reduce processing time and improve information accuracy, Western Digital has revamped its service policy.
Nutanix has launched a new customer support centre in Pune which will be part of company's global service and support function, primarily offering 24-hour support to customers worldwide.
With technology taking the center stage in today's life. Businesses are not immune to digital transformation.
As many as Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017
IT firm CSS Corp has been recognised as a “strong performer” in The Forrester Wave: Customer Analytics Service Providers, Q3 2017
With Prime Minister Narendra Modi's vision to electrify every household in the country, there is growing impetus to transform India's power sector into a secure, adaptive, sustainable and digitally-enabled ecosystem that can provide reliable and quality energy to all.As part of this mission, public sector utility companies are trying...
Larsen & Toubro (L&T) has opened ‘Planet L&T’—a digitally-enabled corporate experience centre, a company release said. The experience centre is divided into twelve key zones, enabling visitors to focus on specific aspects of L&T's past, present and future. Two robots 'Elle' and ‘Tee’ host, greet and guide visitors to the...
Online insurtech platform Acko has acquired Mumbai based VLer Technology, a startup aiming to disrupt the online car ecosystem space.