Tuesday, May 28, 2024
Reimagining Public Sector Analytics
Reimagining Public Sector Analytics

SEARCHED FOR: customer satisfaction

Artificial Intelligence, analytics to help telcos improve customer satisfaction levels: Here’s how

Smartphone users interact with telecom operators across multiple touch points. This takes on average 2.2 attempts and 4.1 days to successfully complete an interaction. Artificial intelligence and data analytics can positively disrupt this.

This Indian startup helps companies like Flipkart, Club Mahindra drive sales, customer satisfaction via WhatsApp, Facebook Messenger: Here’s how

Bengaluru-based tech company Vahan has developed a customizable, intuitive, Artificial Intelligence-driven virtual assistant that operates through messaging apps such as WhatsApp and Facebook Messenger

Western Digital revamps service policy to improve customer satisfaction

With the aim to offer seamless system integration among various customer touchpoints, reduce processing time and improve information accuracy, Western Digital has revamped its service policy.

Airtel deploys AI-powered speech recognition on 84% of contact center calls to enhance customer experience

With NVIDIA, Airtel has developed an automated speech recognition algorithm that runs on 84% of its calls, allowing them to identify areas of improvement for their agents when interacting with customers.
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Nutanix launches Customer Support Centre of Excellence in Pune

Nutanix has launched a new customer support centre in Pune which will be part of company's global service and support function, primarily offering 24-hour support to customers worldwide.

Top 4 tips for SMBs to achieve business objectives with customer loyalty

With technology taking the center stage in today's life. Businesses are not immune to digital transformation.

25% of Customer Service Operations to use Virtual Customer Assistants by 2020: Gartner

As many as Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017

CSS Corp is strongest for customer support, says Forrester report

IT firm CSS Corp has been recognised as a “strong performer” in The Forrester Wave: Customer Analytics Service Providers, Q3 2017
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Why Total Quality Management is essential for business success

TQM optimizes supply chains, enhances customer satisfaction, and mandates employee training, all while reducing errors in manufacturing and business.

ServiceNow, Nvidia partner for Gen AI in telecom

ServiceNow and NVIDIA have announced an expansion of their partnership, focusing on launching generative AI solutions tailored for the telecommunications industry.