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The data management firm Veeam said that Insight Venture Partners has invested $500 million with participation from strategic investor Canada Pension Plan Investment Board (CPPIB) in the company.
IT firm CSS Corp said that it has been named as a “Leader” in NelsonHall’s NEAT vendor evaluation for Digital Customer Experience.
Flytxt said that telecoms giant America Movil Group has gone live with its flagship analytics and marketing automation product in six markets in Central America.
The Case Management Market is expected to grow from $4.79 billion in 2017 to $7.62 billion by 2022, at a CAGR of 9.7%.
Technology giant IBM and storage management firm Veritas Technologies have partnered to target data management business from hybrid cloud environment
With its versatile potential to drive business growth, Customer Relationship Management (CRM) software can be instrumental to turn around the IT retail business model and make it sustainable, while offering insights into potential growth areas.
Cloud-based ERP provider Salesforce claimed that for the sixth consecutive year it has been named the number one CRM provider by International Data Corporation (IDC).
Worldwide spending on public cloud services and infrastructure is likely to reach $210 billion in 2019, an increase of 23.8% over 2018, according IDC.
In-depth, swift and accurate data from CRM can enable businesses to make decisions faster, and shorten the customer buying cycle.
The Hospitality segment is perceived to be among the most benefited by the use of CRM. However, when observed closely, CRM is yet to be utilised up to its full potential.