Global insurance major, Edelweiss Tokio Life Insurance has announced to onboard Kayzad Hiramanek as the new chief operating officer. According to the company, Hiramanek is a seasoned professional who brings 2.5 decades of experience in managing operations, technology, and customer experience strategy for businesses across sectors.
In his new role, he will lead and execute the company's operations, technology and business excellence efforts to elevate scalability, agility, and cost efficiencies within the business.
“Under his functional stewardship, the company aspires to build operational resilience and sustainability to weather through business cycles and any unprecedented events,” Edelweiss Tokio said.
Meanwhile, in his previous experience, he has played an instrumental role in defining the operations and customer experience strategy for companies like Bajaj Allianz Life Insurance, ICICI Prudential Life Insurance, and Avantha Ergo Life Insurance. He has also been associated with Bharti Airtel, Idea Cellular, Taj Hotels and more in the past
“We want to foster an adaptive organisation that can deliver value to our stakeholders. We believe operations and technology offers a strategic value at this time to bring efficiencies across processes and enable ease of business for our partners as well as customers. We are confident that Kayzad's leadership will infuse a renewed zeal into our efforts in building a technology-enabled and customer-focused business,” Sumit Rai, MD, and CEO, Edelweiss Tokio Life Insurance said.
With a view to bolster its tech capabilities, the life insurer is also looking at adding talent with a keen understanding of new technologies and how those can fulfill customers' evolving expectations.
“The company is on an interesting journey to build a future-ready organisation that can deliver a superior experience to customers and distributors. I am thrilled to be a part of this team that can help improve top and bottom-line metrics, and mentor high-performing professionals who can deliver effective decision-making across hierarchies,” Hiramanek said.