Dhaka — The days of forgetting the PIN and being out of all the latest services of ‘Nagad’ have come to an end. Now a user can reset the new PIN manually. However, some confidential information about the use of personal and ‘Nagad’ accounts must be confirmed.
Before forgetting the ‘Nagad’ account PIN, the customer had to call the call centre and reset the PIN. The mobile financial service operator of the postal department has come up with a new innovation to reduce the suffering of the customers.
Due to the adoption of many digital services, the customer now has to remember several PINs. As a result, forgetting the PIN is now a very common occurrence.
In order to reset the PIN of ‘Nagad’, the customer has to follow certain steps. First, the customer has to dial * 167 # from his mobile.
Tanvir A Mishuk, managing director of Nagad, said, “We have been working on the issue of pin reset for the last few days.” Eventually, the service became available to the people. Now ‘Nagad’ customers can set or change their own account PIN even if they forget their PIN.
If customers are a little aware and do not share their PIN with anyone, no untoward incidents will occur. Because there is no technical advantage for anyone to enter ‘Nagad’ without a PIN.
‘Nagad’ never asks a customer for a four-digit secret PIN or a six-digit OTP. Even if a fraudster calls for a PIN, in no case should the customer reveal his confidential PIN and OTP to anyone.
With this newly added facility, a customer can try to reset the pin a maximum of 5 times continuously. If you make a mistake five times in a row, the customer’s PIN reset option will be blocked for four hours. After these four hours, the customer can reset or change the PIN of his account again. To reset the PIN within four hours of the block, call the ‘Nagad’ call centre for help, the MFS noted.