The company claimed that its new platform will provide connectivity, secure onboarding of devices and support for multiple protocols. The products is targeting at telecom and media services providers who are looking to monetize data from IoT devices.
The company informed that its iCE.X platform has built-in AI and machine learning capabilities and is fully-integrated with an automated analytics workbench to derive faster business insights from IoT data.
HCL iCE.X also offers help desk agents increased visibility into subscriber networks and provides an intuitive consumer self-care portal to improve customer satisfaction and reduce churn. Providing all these capabilities through a single, unified platform significantly reduces the costs and challenges of managing diverse IoT ecosystems.
“The telecom and media services industry has faced intensifying pressure to transform and develop new business models in an increasingly competitive market,” said Sukamal Banerjee, Corporate Vice President – ERS Sales (Hi Tech & Comm) and Head – IoT WoRKS, HCL Technologies.
“The continued rise of OTT services like Netflix and WhatsApp, combined with soaring customer expectations, have made it imperative for telecom and media services providers to rise beyond the role of infrastructure supplier to survive. They need to find innovative ways to unlock new revenue streams and future-proof their business. IoT is a major opportunity to do just that, creating billions of new devices, connections, and petabytes of data that are just waiting to be monetized,” said Banerjee.