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HGS has opened its first customer experience center in Florida. The center, located in Jacksonville, FL, will bring more than 350 new career opportunities in the first phase of expansion.

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(HGS) has opened its first customer experience center in Florida. The center, located in Jacksonville, FL, will bring more than 350 new career opportunities in the first phase of expansion, starting in September, with a total of 500 new job opportunities over time. This expansion is due to continued growth of the company’s domestic business, driven by a combination of providing additional services to existing clients and recent new business wins, said the company.

“HGS is aggressively growing onshore across industries; growing its North American employee base by more than 40% in the last 12 months. This rapid growth has resulted from both the acquisition of new clients and the expansion of contact volume and lines of business across HGS’s existing customer base – a direct result of HGS’s consistent operational excellence,” said the company.

“Jacksonville is a vibrant, growing community with an educated and skilled workforce that can add value for our business and our clients,” said Tim Schuh, HGS President, North America. “We are excited to bring economic growth and job opportunities to the region and look forward to welcoming highly talented customer service people to the HGS team.”

The company informed that the new center will be located at 6680 Southpoint Pky, Jacksonville, FL and will officially open its doors in late November. HGS will start recruiting inbound customer service associates for the new center in September. These positions are ideal for applicants who enjoy problem-solving and helping people in a supportive learning environment.

HGS said it provides professional training, is committed to career path development and commonly promotes from within. HGS also offers health benefits, 401K matching, loyalty programs, celebration awards, and incentive opportunities. Join our team to find out why so many of our leaders have been with HGS for more than 10 years. To learn more and apply for a position, visit: careers.teamhgs.com.

HGS said for 40 years, it has been providing an intelligent solution approach to meet clients at their stage in the transformation journey. From traditional voice contact center services and web self-service, chat, text, and social customer service to back-office support and robotic process automation, HGS provides a best-in-class experience to help customers drive profitable engagements across a variety of vertical segments including healthcare, financial services, media, and telecommunications.

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