Haptik rolls out solutions on AI platform

The conversational bots will automate some of the processes across customer support

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M Kalam
M Kalam
M Kalam covers technology and e-goverance for TechObserver.in.

Indian based chatbot platform said it has built its chatbot solutions on Amazon Web Services () artificial intelligence platform. The conversational bots will automate some of the processes across customer support, lead generation and sales funnel management.

With the advent of deep learning technologies such as text-to-speech, automatic speech recognition, and natural language processing, chatbots that simulate human conversation and dialogue there is growing adoption of chatbots in call centers and customer service workflows, DevOps management, and as personal assistants.

“As one of India’s first AI based bot platforms, Haptik has established a strong foothold in the market and will create these solutions on the AWS AI infrastructure. These new bots are designed to provide customers with tools and services, including chat level bot analytics, bot builder, and agent chat interface,” said Haptik.

With this partnership, now Haptik’s chatbots and AWS’s advanced AI service portfolio will integrate to provide omni-channel support to customers. For its core technology platform, Haptik utilizes several AWS tools and resources notably including Elastic Cloud Compute, RDS for data storage, CloudFront for scalability, Kinesis for data lake and Amazon Polly, a text-to-speech service that uses advanced deep learning technologies to synthesize speech that sounds like a human voice.

“We are delighted to have Haptik’s chatbot platform built entirely on AWS. The rich functionality within the platform leverages Amazon Polly, a text-to-speech service that uses advanced deep learning technologies to synthesize speech that sounds like a human voice, and our powerful and scalable GPU instances. This helps Haptik to deliver greater functionality and richer choice to customers,” said Navdeep Manaktala, Head of Business Development – India, Amazon Internet Services Private Limited.

“In cooperation with AWS, Haptik aims to rapidly expand in the Indian chatbot AI market. AWS is synonymous with providing the best-in-class products to build any type of software. AWS has invested deeply in AI for more than 20 years, and given we already work with many of their services, it was a natural next step for us to come together to offer an end-to-end solution,” said Aakrit Vaish, Founder and CEO, Haptik.

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