Case Management Market, ResearchAndMarket, Case Management Solutions, Customer Relationship Management
Case Management Market is being driven by digitalization. (Photo: Agency)

The is expected to grow from $4.79 billion in 2017 to $7.62 billion by 2022, at a CAGR of 9.7%, said a report. The major forces driving the growth are the ongoing trend of digitalization in the IT industry and increasing demand for software automation and innovative applications, said a report from ResearchAndMarket.

The demand for case management solutions is increasing in organizations, irrespective of the organization size. The deployment of case management solutions varies according to the different needs of the end-users. The large enterprises segment is estimated to dominate the market with the larger market size, as large organizations in industries, such as banking and government, have various complex business processes, said report.

The retail vertical is expected to witness the fastest growth rate, as the vertical has increased its spending in (CRM) to manage customers’ needs, thereby helping enterprises in the vertical increase the efficiency of their business processes. IT has become an essential part of every retail business and has streamlined customer-centric processes in the retail vertical. Companies are trying to improve their competitive edge, exceed customer expectations, and increase revenues, said report.

On geography front, North America is expected to have the largest market share and dominate the Case Management Market during the forecast period, due to the high number of early technology adopters in this region, said report. Specific budget allocations and mandated case management policies are expected to make North America the most lucrative region for the growth of case management vendors.

On the other hand, the increasing demand for case management solutions in major verticals, such as government; Banking, Financial Services, and Insurance (BFSI); and retail, is expected to be a major factor supporting the overall growth in the region. The market in APAC is expected to grow at the highest CAGR during the forecast period. The main reason for this high growth is the widespread adoption of case management solutions in both Small and Medium-sized Enterprises (SMEs) and large enterprises to simplify their business processes.

The major vendors in Case Management Market include Pegasystems (US), Appian (US), IBM (US), Newgen Software (India), DST Systems (US), Dell Technologies (US), AINS (US), Pulpstream (US), and Kofax (US).

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