January 21, 2021 8:14 am

OpenText digitises key business process of Indian insurance firm DHFL

OpenText and DHFL Pramerica Life Insurance announced completion of a large-scale digital transformation project that has digitised key business processes at DHFL

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OpenText and Pramerica Life Insurance announced completion of a large-scale project that has digitised key business processes at DHFL Pramerica Life Insurance, from creating insurance policy documents to managing new insurance agents and channel partners. As part of this multi-year contract, will provide DHFL Pramerica Life Insurance with implementation support and managed services to maintain their digital solution and support long-term user adoption and satisfaction.

Under this agreement DHFL Pramerica Life Insurance has deployed OpenText Content Suite to generate and manage customer-facing documents, such as insurance quotes and policies. The life insurance sales process often requires customers to provide multiple forms and pieces of documentation. OpenText Content Suite helps to securely manage this sensitive information.

OpenText Process Suite enables policy processing across multiple teams at DHFL Pramerica Life Insurance. Process Suite is also being used to automate interactions with insurance agents, ensuring that this important sales channel can rapidly deliver quotes and information that comply with regulatory requirements and business rules.

This solution helps ensure that key business processes, content, and information are delivered to customers, partners, employees and agents securely across both desktop and mobile environments.

As part of this solution, OpenText manages multiple digital platforms at DHFL Pramerica Life Insurance. By leveraging the expertise and flexibility of OpenText Managed Services, DHFL Pramerica Life Insurance can bring new insurance services to new market rapidly, scaling-up technology resources where necessary.

“Our customers are demanding a dynamic digital experience from us as an insurance company,” said Anoop Pabby, Managing Director & CEO of DHFL Pramerica Life Insurance. “Shifting our operations to a digital-first approach is helping us manage our rapid growth while continuing to scale our high-level of customer service. Our customers and insurance agents are responding well to these changes.”

“India is a strategic part of OpenText’s future,” said Mark J. Barrenechea, Vice Chairman, CEO and CTO, OpenText. “DHFL Pramerica Life Insurance is showing that embracing digital technologies to deliver world-class customer experiences and intelligent automation of business systems can generate meaningful growth.”

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