Thursday, October 21, 2021
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Mitchell launches Artificial Intelligence based claim review solution for insurance industry

Mitchell WorkCenter Assisted Review offers an integrated workflow solution that uses artificial intelligence and machine learning technology to help insurance companies improve the collision claim estimate review process

San Diego based technology firm Mitchell which provides solution to the property & casualty (P&C) claims and collision repair industries has launched Mitchell WorkCenter Assisted Review aimed at automating the review process for insurance companies. Mitchell WorkCenter Assisted Review is an integrated workflow solution that leverage artificial intelligence for the estimate review process. By using visual computing to analyze photos, the solution uses machine-learning technology to help identify incorrect replace or repair decisions, helping insurance companies review more estimates in less time while refining estimating guidelines and consistency, said company.

“In less than a year after we first announced our assisted review project with Tractable, Ltd., we have developed an integrated artificial intelligence solution that will help to save thousands of hours of review time while leading to more accurate and consistent estimates,” said Debbie Day, Executive Vice and General Manager for Mitchell Auto Physical Damage Solutions.

By reviewing millions of damaged vehicle photos, computers are trained to recognize vehicle damage and use computer vision to double-check repair vs. replace decisions. Mitchell WorkCenter Assisted Review uses this technology to quickly identify estimates that are potentially inaccurate, allowing carriers to more easily maintain estimate quality and consistency, be more selective about sending appraisers into the field, and improve cycle times and productivity, said company.

“Early pilot tests demonstrated that AI – identified claims consistently reduced the amount of time for the audit and review function per claim by a substantial margin. WorkCenter Assisted Review is designed to provide insurers with a more targeted and efficient review of all claims,” said Olivier Baudoux, Vice President, Product Management and Strategy for Mitchell Auto Physical Damage Solutions.

The product is available for implementation for Mitchell WorkCenter claims management solution customers in North America.

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