Technology firm Mitchell said that it has invested in Consumer Health Connections, a telehealth and telepresence company that serves the Workers' Compensation industry. Mitchell did not disclose the terms of the investment. Telehealth is one of the fastest growing segments of the healthcare industry – the American Medical Association reports that 70 percent of all healthcare visits could have been done virtually. For workers' compensation, that number is predicted to be even higher, since 75 to 78 percent of claims typically involve less complex injuries and illnesses compared to personal health.
Consumer Health Connections builds cloud-based technology solutions intended to bring the benefits of telehealth to the millions of workers who are injured annually. The company, based in Waukesha, Wisconsin and founded in March 2015, markets their own telemedicine solution that offers injured workers immediate virtual access to medical providers for initial and follow-up appointments, tele-rehab services, and virtual claim reviews, providing patients with a highly personalized experience.
In addition, Consumer Health Connections offers an integrated end-to-end solution that provides transparency and accuracy in the triage and claims process. The solution is unique as it incorporates all key stakeholders, provides real-time updates and offers an automated tracking system. The technology solution not only helps payors contain costs but also improves the experience for injured workers trying to return to full health — reducing unnecessary travel, extended wait times, and lost productivity while away from work.
“We are excited by the possibility of how Consumer Health Connections' telemedicine technology could improve the way injured workers receive care,” said Mitchell Executive Vice President and General Manager Nina Smith. “Our investment in this company that has the potential to help shape the future of healthcare in the Property & Casualty industry aligns with two of Mitchell's core values — driving technology innovation and connecting our clients to services and partners that further enhance the claims process and improve the overall customer experience.”
“Between Mitchell's investment in telehealth and capabilities for first fill on pharmacy, we believe we are assembling data capture assets that can prove crucial to driving better workers' compensation outcomes,” Smith said.
“We are thrilled to have Mitchell as a partner as they understand disruptive technology, and they are fearless when it comes to bringing innovative solutions to market,” said Jill Allen, founder and CEO of Consumer Health Connections.
