With the growing popularity of voice search devices like Google Assistance and Amazon Alexa, Flytxt announced the availability of an intelligent voice interface for NEON-dX, its digital customer engagement product. NEON-dX will use analytics and artificial intelligence (AI) to personalise conversations on any digital touch point that supports Amazon Alexa and Google Assistant, said company.
“More than a quarter of all mobile searches in 2016 were done over voice. With speech recognition accuracy reaching over 95%, more and more consumers will adopt voice as the preferred medium to interact with their service providers. With this interface, our enterprise customers can now engage their consumers in natural conversations using voice. This will significantly improve consumer experience and generate higher returns for enterprises,” said Vinod Vasudevan, CEO, Flytxt.
NEON-dX has out of the box analytics and AI capabilities to translate data to actionable insights reflecting consumer's persona, intent and contextual needs. Enterprises can leverage these insights and recommend right offers and actions during voice conversations seamlessly just like how a human agent will do. The interface will start supporting other voice platforms like Siri subsequently, said company.
Flytxt has partnered with more than 100 enterprises including some of the largest Telcos and other enterprises in their digital customer engagement initiatives across the globe, claimed the company.
Flytxt provides NEON-dX, an enterprise class software product for intelligent digital customer engagement automation. The product enables Artificial Intelligence based autonomous customer value management, helping enterprises to accelerate their digital transformation journey and generate measurable economic value faster and more efficiently. The solutions powered by Flytxt's products and services help enterprises to grow revenues, reduce churn and enhance customer experience. The company has its headquarters in The Netherlands, offices in Dubai and India and regional presence in Paris, Singapore, Nairobi, and Mexico City.