Indian IT major HCL Technologies (HCL) has launched an artificial intelligence (AI) based ‘cognitive orchestrated process autonomics (COPA)’ platform – DRYiCE for enterprise. This will help enterprises in building their business and IT system on the foundation of artificial intelligence, said HCL.
According to HCL, the newly launched DRYiCE COPA platform applies smart AI–powered elements to the front, middle and back–office processes for creating a ‘unified office’. “DRYiCE TAO is an autonomics and orchestration assessment and strategy consulting service, helping organisations chart out a detailed and descriptive pathway to an A.I–powered future,” said IT firm.
DRYiCE COPA platform brings together robotic process automation (RPA), orchestration, artificial intelligence, machine learning, and the natural language processing–enabled cognitive virtual assistant – ‘LUCY’.
COPA automates entire IT or business process chains end–to–end for delivering a ‘unified office’ experience to end–users by integrating back–end RPA with front–end NLP and A.I for judgmental decision making, enabling accurate recognition of queries and offering real–time deliverables, claimed HCL.
“To enable a truly digital experience, organisations have to connect the back, middle and front–office to achieve what HfS terms the OneOffice. To enable and accelerate this journey, the notion of orchestrating a diverse set of automation approaches is a critical enabler. By integrating a broad set of automation capabilities, COPA provides organizations with critical building blocks to enhance their automation assets,” said Tom Reuner, SVP – Intelligent Automation at HfS Research.
DRYiCE COPA and DRYiCE TAO are powered by a team of over 200 autonomics specialists, including professionals certified on cognitive platforms like WorkFusion Smart Process Automation.
“The success that we have seen in bringing the impact of A.I. to our enterprise customers, since we launched DRYiCE two years ago, has allowed us to amass an incredible amount of invaluable real world experience about the practical aspects of A.I. applications”, said Kalyan Kumar, CTO – IT Services, HCL Technologies.
“For enterprises looking to rebuild their systems on the foundation of A.I, we have introduced next–generation offerings and platforms, including a radical reimagining of the traditional role of robotic process automation through DRYiCE COPA and expert assessment and strategy consulting service DRYiCETAO,” he added.