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Tech ObserverNewsOpinionMicrosoft Kaizala vs. WhatsApp: How MS Kaizala can help SMEs and startups to manage their business

Microsoft Kaizala vs. WhatsApp: How MS Kaizala can help SMEs and startups to manage their business

Kaizala is a mobile app specifically designed for Indians by Microsoft India. It works like WhatsApp for business.

Kaizala is a mobile app specifically designed for Indians by Microsoft India. It works like WhatsApp for business.

is a mobile app specifically designed for Indians by Microsoft India. Mobile penetration in India is much deeper as compared to PC usage. Also, it is expected to increase dramatically in coming years. This means that people using mobile as the primary devices for conducting business will be much more than PC users.

Today, in India many businesses use WhatsApp very innovatively to conduct day-to-day business. But WhatsApp is a simple chat application, which is not very effective for business. Kaizala comes as a much-expected solution in mobile productivity and collaboration App space. It’s like .

Kaizala offers some great features like unlimited group members, groups within groups, likes and comments, Checklists, Surveys, Polls, Kaizala Action Cards,  for task assignment & management,  appointment management using “Let’s Meet”, Location sharing and Live Location sharing. Kaizala also has a Pro version which is paid and comes attached to Office 365 Account. However, this article focuses on using a free variant of Kaizala for Business applications.

Kaizala can help & to be more efficient and more connected on mobile phones. There are many tasks of SMEs and startups which can be very efficiently managed on Kaizala.  This can save a lot of money and also increase efficiency.

How can SMEs & Startups benefit from Kaizala

Internal Chat and Discussions

Keeping in touch. Of course, Internal team communication is the most important aspect of the Kaizala app. The best part is that since the chats allow Like and comment, they can be used to create threaded conversations.

How to Steps:

Send any text to initiate a chat and Just click on the like button below the chat or click on the comment and write the comment.

Managing tasks between Teams

There can be a lot of internal tasks and jobs assignment between team members. Jobs’ action is what Kaizala helps to accomplish efficiently. Unfortunately, there is no way to list all the pending tasks. The ability to send reminders for pending tasks is a great feature.

How to Steps:

Just create a Job and assign it to one or more people.

Manage Hierarchy

Kaizala allows using Groups inside Groups that is very useful for a large organization. Create smaller groups for teams first and then create an organization-wide group and include all other groups in that main group.

How to Steps:

Just create smaller groups first and then create the larger group for the organization. When you post anything select which group you want to post to.

Sending Bills / Vouchers

Kaizala has a very useful feature where bills/vouchers can be submitted to other management team members. Even smaller vendors/contractors can send their invoices (Image) along with other details.

How to Steps:

Just click on actions and select Submit Bill.

Tracking locations of Employees

Many startups have field employees who are always on the move. They are not required to come to the office daily. “Share Location”, “Live Location” and “Photo with Location” is a great way to track employees and their location.

How to Steps:

Just create an action of any of the above types and share it.

Tracking locations of delivery staff

Do you like the way Ola and Uber share the cab’s location with you, in real-time? With Kaizala you can do exactly the same with your customers. Suppose you are sending some team member for delivering some product or service to your client place. That Team member can share live location with the client, which enables the client to see where the Service person has reached.

How to Steps:

Just create a “Share Live Location” with the person or a group.

Managing Meetings

Inviting team members or even customers for any meetings and events can be efficiently handled using the “Let’s Meet” function of Kaizala.

How to Steps:

Create an Action called Let’s Meet and share it in the group.

Reminders / Announcements / 

The announcement feature in Kaizala is a very useful feature, with Title, Description, and ability to add Documents, Images, and even an audio file to it.

How to Steps:

Just create an announcement, give proper title, description, add any document/image or audio as an attachment and send it to the group.

I am sure, We, Indians will find many more innovative ways to use Kaizala to increase productivity. There are lots of rough edges in Kaizala, especially in the field of tracking and analyzing productivity but these are teething problems and with a solution, they will be resolved over time.

The author is CEO of Enjay IT Solutions Ltd. Views are personal.

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