Infosys Finacle, which part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys announced a partnership with Active.AI, a Singapore based Fintech firm that offers an enterprise AI platform for banks. Under this partnership, the Active AI platform will integrate with Finacle to help financial institutions offer conversational banking services through chat and voice based interfaces across their digital channels, said company. “Banks can leverage the joint solution to harness artificial intelligence to automate and enhance customer experience,” said Infosys.
Active.AI is one of the companies that was recognized in the recently concluded chapter of Finacle FinTech Connect, an initiative that builds on ongoing alliances and the Infosys Innovation Fund program to identify promising new FinTechs.
The Active.AI platform, integrated with Finacle, will be delivered with pre-integrated banking services and pre-trained data models for banking services. With this joint solution, end customers will be able to interact with software bots in natural language through voice and chat interface to access account information, pay bills, make transfers and access several other banking services
The joint solution will use artificial intelligence to better understand customer interactions across channels. It will also be able to personalize conversations to make tailored offers to customers. The solution will be available in multiple languages and will be offered through Finacle digital channels solutions such as Finacle Online Banking and Finacle Mobile Banking.