Sunday, July 3, 2022
-Advertisement-
-Advertisement-
Tech ObserverNewsEnterprise ITXavient launches Artificial Intelligence platform AMPLIFY

Xavient launches Artificial Intelligence platform AMPLIFY

Xavient Artificial Intelligence platform AMPLIFY leverages AI and Analytics to bolster prediction, recommendation, and customer experience.

Xavient Artificial Intelligence platform AMPLIFY leverages AI and Analytics to bolster prediction, recommendation, and customer experience.

IT solution firm has launched , an -powered analytics platform. Company informed that AMPLIFY converts customer interactions aggregated from various channels including , into intelligent patterns, issues and recommended actions.

The benefits include increased productivity in call centres and proactive outreach to dissatisfied customers thereby reducing churn, also identification of personalised upsell opportunities, decrease in misdiagnosed issues, and ultimately more satisfied customers, said Xavient Information Systems.

Company informed that AMPLIFY will be offered as a cloud- based service in three levels, along with Xavient’s other predictive analytic services:

The Gold level service will include voice-to-data, sentiment analysis and integration to drive next-best action, care prioritisation and omnichannel.

The Silver level service will offer sentiment analysis in near real time in addition to the basic voice-to-data service.

The Bronze level service will include basic voice-to-data transcription in batch mode.

Xavient’s AMPLIFY was developed in the company’s AI Lab and is based on Large Vocabulary Continuous Speech Recognition (LVCSR) technology. The product features the ability to interpret a diverse vocabulary, and is more human-like in its ability to understand and interpret data.

Xavient’s Analytics Engine was designed to aggregate countless threads of customer interactions – be it chat, tweet, email, voice mails, voice transcripts, payment habits or logs and social feeds – into a single, all-encompassing data stream on which companies can mine information to better serve customers.

“The top priority for all enterprises in the digital economy is to innovate and enhance the ‘Customer Experience Architecture’, and Xavient Labs’ innovation with AMPLIFY underlines our alignment with that goal,” said Rajeev Tandon, CEO of Xavient Information Systems.

Hosted on ’ cloud, AMPLIFY is architected on Open Source technologies.

Subscribe to receive the day's headlines from Tech Observer straight in your inbox

- Advertisement -

Your Comment on this Story

Comments

Share on activity feed

Powered by WP LinkPress

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Subscribe to our Newsletter

83000+ Industry Leaders read it everyday

By subscribing you agree to our Privacy Policy, T&C and consent to receive newsletters and other important communications.
- Advertisement -ESDS SAP HANA Community Cloud
- Advertisement -Digital Senate 2022

RELATED ARTICLES

- Advertisement -